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Blog | Jun 2, 2015

What’s Behind TriCore’s 97.8% Customer Retention Rate?

Customer retention is very important to us

Customer RetentionAs a MSP, we are technology experts with a culture deeply rooted in customer service. Flexibility and responsiveness define who we are and as a result our customers remain loyal. It is because of the TriCore Trusted Promise. It is what sets us apart.

However, beyond the TriCore Trusted Promise, there are a number of other reasons why our customers stick with us.

TriCore invests in people and technology

We are continually investing in our people and in new technology. Our culture attracts go-getters; the kind of people who like to get things done and collaborate to get the best results. Our strong partnerships and alliances with leading technology companies that are recognized as leaders in their respective fields help us stay on top of all the new technological advances so that we can be responsive to your evolving needs.

TriCore develops relationships early and at all levels within the organization 

Understanding your evolving needs and business drivers requires that we have ongoing relationships at all levels of the organization from executives to the front desk superstar.  It is these relations that provide the foundation of our partnership with our clients.

TriCore owns the customer experience 

Every customer interaction is a vulnerable touch point for encouraging or dissuading customer loyalty. Our entire team - sales, marketing, finance, operations and support - recognizes how their interactions impact the overall customer relationship with the entire company. A negative billing experience or a lost support ticket could possibly impact the relationship.

TriCore communicates daily and formally with the Quarterly Business Review

Informal day-to-day interaction sets the tone of the relationship while formal and “programmatic” communication provides a chance to discuss more strategic issues. QBRs are a great way to review ticket trends, service recommendations, discuss all of the things we are doing and have you take time to review any upcoming projects or technologies that you are thinking about implementing. This formal review helps keep the communication flowing on all levels as well keep everyone on track.

TriCore is always “ON”

We are continuously proactively monitoring your applications and services.  Our global support team is empowered to serve and support your business 24x7x365 - whenever and wherever you need us.

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