Mobile Enterprise IT Best Practices

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Blog | Jul 7, 2016

Mobile Enterprise IT Best Practices


Organization Leaders will need a strategy that gives them the capabilities to deliver reliable services in an environment of constant complexity and change in order to fully reap the potential benefits of mobility in the enterprise.

Introduction:

A robust mobile strategy will definitely enable organizational leaders to unlock their company’s full business potential. Remote access to applications and content allows workers to take full advantage of their on-road time. CIOs see mobility as a key measure to drive and improve their organization’s business processes.

Organization Leaders will need a strategy that gives them the capabilities to deliver reliable services in an environment of constant complexity and change in order to fully reap the potential benefits of mobility in the enterprise.

mobile enterprise
Here are four core components/best practices the leaders need to keep in mind for a successful enterprise mobility strategy:

  1. Develop Environment Integration: An integrated environment enables native, web access, and hybrid apps to be delivered cross-platform without the need to re-code for each device. The tools used should be based on familiar languages – HTML5 or JavaScript. An integrated environment will enable companies to develop cross platform, multi-channel and multi-device applications; decide on mobile development frameworks and UI technology; and adapt existing websites and portals for mobile.
     
  1. Back Office Integration: Enterprise apps delivered on mobile devices need to be integrated easily into back-office applications. This means enterprises need to have middleware that can enable business process management (BPM) processes that are activated from the device. Such a capability will enable the integration of data and services across the enterprise and mobile devices.
     
  1. Data encryption, user authentication, and identity management capabilities: A mobile strategy with security in mind will enable enterprises to secure information uniformly across all layers of enterprise apps, secure and provision apps for mobile access, and protect data on mobile devices against loss of device.
     
  1. Device management and the ability to create an application once and deploy it across multiple platforms: The deployment should be secure and ensure high-performance, leveraging a scalable back-end infrastructure. This will enable the deployment of cloud and on-premise applications for multi-channel delivery, and server-side services. Application, transaction, and system monitoring need to be extended beyond the firewall boundaries to manage what is happening on the mobile device. This way, IT can distribute applications to users, ensure end-to-end performance and high availability, and support application upgrades to mobile devices.

Conclusion:
By implementing the above best practices for mobility in the enterprise, organizations can expect to improve consumer experience and loyalty, expand revenue channels, streamline the customer support process, and reduce customer support costs. They can also expect to see increased employee productivity, streamlined business processes, coupled with timely and informed decision making.

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