Increase your ROI with Business Application Support
Selecting and implementing a new software application to run your business is an important decision to make. This decision is based on an analysis of your expected ROI from an integrated system that will provide processes and the ability to have real time access to key information. Once the implementation is done, you will need to protect that investment.
However there are dynamics in every business that often don’t allow this to happen. You may have lost some key talent or have new projects that take precedence. Or you budgets may have been cut.
What is Functional Business Application Support?
There are many IT service providers that are able to host and monitor applications but there are only a few that are experts in functional application support. Functional application support helps you better manage your business processes enabling you to squeeze every bit of ROI from your application. To make the most of your technology investment, you need to strategically manage your applications in support of business goals.
In other words, you need to ensure that your applications are running smoothly and are being used optimally support your business.
Managed Applications Service Providers
When you’re looking for a service provider that goes beyond managing infrastructure, you will want to hire a company that specializes in the technology that you use. You will need to think about what upcoming projects are facing your organization, so that you will be able to align your future requirements with your current needs.
Managed applications service providers specialize in application support. Here are five things you should look for in a service provider that provides Functional Business Application Support services.
24x7x365 Infrastructure and Application Support to keep the infrastructure running smoothly as well as have an available service desk to answer end user functionality questions such as “How do I …?”
Assessments that identify areas for improved business value, quantify the expected returns, and accelerate results. Detailed dives into business processes and functionality that can identify gaps and determine how new functionality may improve business efficiency.
Application Modernization Planning helps business develop a roadmap that suits the needs of the business. It helps them to determine when to upgrade their applications, evaluate the risks, and offers recommendations to drive the desired business outcome.
The ability to create custom queries and reports so that the organization is able to get actionable information as business requirements change.
A process in place for regular knowledge transfers back into the organization.