The realm of compliance and security has spread its wings far. We all are aware that the business model and its aspects have changed from what they used to be a decade back. There is a larger emphasis now in providing the best to the customer and yet complying with all the security norms to keep customer data from breaches.
You may often wonder, why we are advised for stronger passwords, display badge IDs in office facilities, ensure our anti-virus is up to date or promptly reporting a security incident among others. The realm of compliance and security has spread its wings far. We all are aware that the business model and its aspects have changed from what they used to be a decade back. There is a larger emphasis now in providing the best to the customer and yet complying with all the security norms to keep customer data from breaches. This is not only a mere business requirement but the very foundation for a business entity to survive in the current business environment.
As the Manager of Compliance & Audit at TriCore, I understand the importance of solid compliance, quality and privacy structure. A solid structure lays the foundation for continual improvement and reduces the risk in our delivery operations which in turn helps our organization to realize the importance of maintaining the quality of service operations as well as provides additional security to our end clients.
Compliance and quality are like cultivating good habits that build the corporate ‘culture’ where good behavior and corporate ‘responsibility’ prevails.
TriCore has recently, in the past few months, achieved a few milestones related to Quality and Compliance management. The same are explained below:
- ISO 20000-1:2011: International standard for Quality Management with the focus on IT service management (ITSM). Being an IT company it is essential that both internal and external IT services are aligned with the needs of our businesses and customers. This standard is heavily based on ITIL best practices, which we have implemented and successfully demonstrated. This is a major competitive differentiator.
- SSAE 16 SOC I: Service Organization Controls - This is an Independent management assertion in examining the controls over financial reporting.
- HIPAA (as a Business Associate): A Federal act of 1996, to protect the confidentiality and security of customers’ health care information. It is focused on health privacy and storage guidelines.
- US EU Safe Harbor: This is a law negotiated between the Department of Commerce and the European Commission in 2000, to provide a way for US companies to comply with the European Union’s Directive on the Data Protection.
What benefits does the management and TriCore teams have realized so far, for both internal and the external customers: -
- Improved Operations: TriCore strives and tirelessly works towards delivering the best day after day.
- Greater understanding of roles and business objectives.
- Better customer confidence in protecting their data and information.
- Increased focus on our suppliers.
- Understanding and identifying risks to business model.
- Implementing training programs covering legal and regulatory requirements.Conclusion:
TriCore understands the importance and value of Compliance and Security. We have a dedicated audit and compliance team to fulfill these requirements. Providing the best is deeply rooted in our work culture when it comes to our customers. Through forthcoming blogs we will keep you abreast of the latest accomplishments. Till then refer to our new compliance security webpage on our website: